Privacy Policy

Last Updated: July 2026

SureKiln ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website surekiln.com or make a purchase.

1. Information We Collect

Information You Provide:

Contact information: Name, email address, phone number, and shipping/billing address
Order information: Products purchased, payment details (processed securely through Shopify Payments — we do not store full credit card numbers)
Communication: Messages you send us via email or contact form

Information Collected Automatically:

Device information: IP address, browser type, operating system, referring URLs
Usage data: Pages visited, time spent on site, click patterns
Cookies and similar technologies: Essential for site functionality, analytics, and shopping cart operation

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your order status
Respond to your inquiries and provide customer support
Send order confirmations, shipping notifications, and transactional emails
Improve our website and shopping experience
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Third-Party Services

We use trusted third-party services to operate our business:

Shopify — Our e-commerce platform. Shopify processes payments and hosts our store. Read Shopify's Privacy Policy.
Shipping carriers — Your name, address, and phone number are shared with carriers (USPS, UPS, FedEx, etc.) solely to deliver your order.
Analytics — We may use analytics tools (such as Shopify Analytics) to understand site traffic and usage patterns.

These third parties have their own privacy policies regarding the information we provide to them.

4. Cookies

We use cookies to:

Keep items in your shopping cart
Understand how you interact with our site
Remember your preferences

You can disable cookies in your browser settings, but this may affect site functionality including the ability to complete a purchase.

5. Data Retention

We retain your order information for as long as necessary to fulfill your order, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time by contacting Support@surekiln.com.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to processing of your data
Request a copy of your data in a portable format

To exercise any of these rights, contact us at Support@surekiln.com.

7. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.